Terms of Service

These Terms of Service (“Terms”) are a binding agreement between [Legal entity name] (“Gilbert Dynamics,” “we,” “us”) and the individual or organization that accesses our website, creates an account, or uses our AI assistant services (the “Services”). By accessing or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

Eligibility and accounts

You must be at least [18] years old and able to form a binding contract to use the Services. You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

Acceptable use

You agree to use the Services lawfully and not to misuse them. In particular, you will not:

• violate any law, regulation, or third-party right, including intellectual property, privacy, and confidentiality rights;
• upload content you do not have the rights to use, or that is unlawful, infringing, defamatory, or harmful;
• attempt to reverse engineer, decompile, or extract the underlying models, source code, or training data of the Services, except to the extent that restriction is prohibited by law;
• probe, scan, or test the vulnerability of the Services, or circumvent any security, rate-limiting, or access controls;
• use the Services to build a competing product, or to generate content that is harassing, deceptive, or otherwise abusive;
• interfere with or disrupt the integrity or performance of the Services, or impose an unreasonable load on our infrastructure.

We may suspend or limit access to investigate suspected violations or to protect the Services, our users, or third parties.

Your content and ownership

You own your content. As between you and Gilbert Dynamics, you retain all right, title, and interest in the documents and data you upload, the questions your end users ask, and the answers produced for you (“Customer Content”). We do not claim ownership of Customer Content.

Limited service license. You grant Gilbert Dynamics a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Customer Content solely to operate and provide the Services to you, to maintain and secure the Services, and as otherwise instructed by you. This license exists only for as long as needed to deliver the Services and ends when Customer Content is deleted, except for residual copies retained in routine backups for a limited period.

You represent that you have all rights and permissions necessary to upload Customer Content and to grant the license above, and that your use of the Services with that content does not violate any law or third-party right.

No training on your content

We do not use Customer Content to train AI models. Customer Content is isolated to your account and is not used to train or fine-tune models for Gilbert Dynamics, for any other customer, or by our AI model provider. We process Customer Content solely to deliver answers to you under your instructions. Our handling of Customer Content is described further in our Privacy Policy and any applicable Data Processing Agreement.

AI output — accuracy, hallucination, and your responsibility

The Services use artificial intelligence to generate answers and other output. AI output can be inaccurate, incomplete, out of date, or fabricated — models can “hallucinate” and may produce confident-sounding statements that are wrong, even when citations or sources are shown. A citation indicates the passage the system relied on; it does not guarantee that the answer is correct or that the cited source supports it.

You are responsible for reviewing and verifying AI output before relying on or acting on it. Human review is required for any consequential use. AI output is not professional advice and is not a substitute for a qualified professional. Do not rely on the Services for legal, medical, financial, tax, or other professional advice, and do not use the Services for any decision that requires professional judgment without independent verification. You are solely responsible for how you and your end users use AI output.

Fees and payment

Paid plans are billed according to the pricing and billing cycle presented at sign-up or in your order. Unless stated otherwise, fees are billed in advance, are non-refundable except as required by law, and are exclusive of taxes, which you are responsible for. We may change fees on a going-forward basis with [notice period] notice; changes take effect at your next renewal. Late or failed payments may result in suspension or termination. You authorize us and our payment processor to charge your designated payment method for all fees due.

Availability and service levels

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation, and we may perform maintenance, updates, or changes that temporarily affect availability. Any committed uptime, support response times, or service credits are set out in a separate Service Level Agreement (SLA) where one applies. [SLA terms and any service credits to be defined — placeholder.]

Third-party services

The Services rely on third-party providers (for example, our AI model provider, hosting, storage, payment, and email providers, as listed in our Privacy Policy). Your use of the Services may be subject to those providers' terms, and we are not responsible for the acts, omissions, or availability of third-party services. Links or integrations to third-party products are provided for convenience and do not imply endorsement.

Intellectual property

The Services, including our software, models, interfaces, and brand, and all related intellectual property, are owned by Gilbert Dynamics or our licensors and are protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription. We reserve all rights not expressly granted. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

Disclaimers — “as is”

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty regarding the accuracy, reliability, or completeness of AI output. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any output will meet your requirements.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Gilbert Dynamics's total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the fees you paid us in the twelve (12) months immediately before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). These limitations apply regardless of the theory of liability and do not apply to the extent prohibited by law.

Indemnification

You will defend, indemnify, and hold harmless Gilbert Dynamics and our affiliates, officers, and employees from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of or related to your Customer Content, your use of the Services, or your violation of these Terms or of any law or third-party right.

Term and termination

These Terms apply for as long as you use the Services. You may stop using the Services and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Services in a way that risks harm to us or others, and we may discontinue the Services with reasonable notice. On termination, your right to use the Services ends and we will delete or return Customer Content as described in our Privacy Policy and any applicable agreement. Provisions that by their nature should survive — including ownership, disclaimers, limitation of liability, indemnification, and governing law — survive termination.

Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new “Last updated” date and, for material changes, provide additional notice where required. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Governing law and disputes

These Terms are governed by the laws of [State/Country], without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in [venue], and agree to [dispute-resolution mechanism — e.g. negotiation, arbitration, or litigation, to be defined with counsel]. Nothing here limits any right you have under mandatory local law.

General

These Terms, together with any order, the Privacy Policy, and any applicable Data Processing Agreement, are the entire agreement between you and Gilbert Dynamics regarding the Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Contact

Questions about these Terms, email hello@gilbertdynamics.net, or write to [Legal entity name, mailing address].